Terms & Conditions

About Us

www.biocelluk.com and www.oilesenvitd3.com is the website and online cart of Valentis Life Sciences Limited www.valentislifesciences.com a company registered in England at the address 268 Bath Road, Slough SL1 4DX, United Kingdom (Head Office), Company Number: 10505028 and VAT Number: 264851189.
Contact us: contact@valentislifesciences.com or post us at the above address.
Also, Valentis Life Sciences Limited is registered with the Information Commissioner’s Office under the registration reference ZA238831, which make us complaint with data protection.
(The biocelluk.com and  oilesenvitd3.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)
(The customer is referred as ‘You’)
If you have any queries, please fill in the contact from on the website and we will get back to you.

Use of a Website

We have built this website to showcase and promote our range of products for trade and consumers.
We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose.
You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

Who Can Shop ?

1.TRADE National and international. (Exception for UK Pharmacy all our products are available from AAH MCKESSON)

The trade customers can fill the New Account Opening Form, and our account manager will contact you with the order form which you can fill and place the order with us. Please note only once you have to fill the New account opening form and it will be valid for all the brands and products of Valentis Life Sciences Ltd www.valentislifesciences.com and our brands website www.biocelluk.com
and www.oilesenvitd3.com

PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.
We serve the trade customers only to buy products from us directly. We reserve the right to change the product prices, information and remove listed products without giving any prior information. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.

If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Trade customers must follow simple steps for placing their 1st order with us.

  • Step A: You sign the digital account opening form.
  • Step B: You place the order with our ordering form and in 2 to 3 days you receive the delivery.
  • Step C: You can request the initial POS if your required we provide Posters and Shelf Stickers.
  • Step D: Payment strictly 30 days credited of up to £500 as per the company discretion.
  • Step E: Our trade account team is always available to support and to work with you.
  • Alternatively, based on Performa Invoice once payment is received, we dispatch the goods very next working day.

Trade customers can call us, or email and our excellent account management team will do the needful to place your orders.

You can purchase the products as per the order form we will provide subjected to the quantity available.
You can search the product from given categories on the website.

Conformation email will be sent to you, when you placed the order and goods are dispatched from our warehouse. We may not acknowledge your request if a product you have purchased is out of stock.

Shipping policy

We free shipping to all over UK on the order value of £100 and international for the order value above £500 or else you can pay for shipping if you want to order below £500. International Trade customers need to pay the invoice and then the goods will be dispatched. We may not be held responsible for if damage, loss or delay in delivery of the product caused by the fulfilment centre or shipping service provider.
If you received damaged product in transit, you must return the product in 14 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.
If you received less quantity than ordered, you must contact us within 5 days from you received the product. If you fail to do so, then returns to be agreed within stipulated time for the claim will not be accepted by us.

PAYMENT

You can make payment within 30 day of the invoice sent for trade customers in UK and for international trade customers need to pay before we dispatch the goods. You pay by credit or debit card via paypal paypal.me/ValentisLifeScience or do a BACS Transfer to Valentis Life Sciences Limited, Lloyds Bank, Sort Code 30-92-92 A/C Number: 35256060. If the purchased items are not available for any reason, we will refund the amount within 7 days.
We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone as we take payment via PAYPAL or BACS.

CANCELLATIONS OF ORDER

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.

RETURNS

The product must be unopen, unused and in original packaging when you received the order or else return will not be accepted, you are responsible for bearing return shipping charges to complete the return process. Also you need to inform us before you do the returns by calling us on +44(0)1753336231 or email: contact@valentisesciences.wpcomstaging.com
Once we get the returned product the full order amount will be refunded within fourteen working days, and refund does not include shipping charges.

See below shipping and returns policy

Complaint and other Returns
If you are unhappy with any of our services or product you can contact us by writing or by email on the following addresses.
E mail id: contact@valentisesciences.wpcomstaging.com  or +44(0)1753336231.

Returns and Shipping Policy
Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK. Returns should be sent to or send us a post at Valentis Life Sciences Limited, Fuller Logistics 135a Edinburgh Avenue, Slough, SL1 4SW

TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Sciences cannot accept liability.

2. Consumers

Who can shop
Use of a Website

We have built this website to sell our range of products online in UK marketplace and Worldwide.
We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose.
You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary

  • All the product prices on the website are in GBP sterling.
  • Product price on the website are inclusive UK VAT (value added tax).
  • We reserve the right to change the product prices, information and remove listed products without giving any prior information.
  • Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.
  • If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.
Order

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary

  • You can purchase any product from the website and the order will be subjected to the quantity available.
  • You can search the product from given categories on the website.
  • The product which you have bought you can see the details of pricing and product on the cart page.
  • Conformation email will be sent to you, when you placed the order and the amount which is credited from your credit/debit card.
  • We may not acknowledge your request if a product you have purchased is out of stock, we can’t authorise order if we fail to get payment from your bank, or we suspect any fraudulent activity on the placed order.
Shipping policy

We provide shipping to all over UK via 2nd Class Signed for with a flat shipping charge of £3.99 and for International customers we charge £15 for a tracked delivery. Once the order placed, we process the order per the shipping service you have opt for. All the rates are on the website is for indicative purpose only.
We may not be held responsible for if damage, loss or delay in delivery of the product caused by the fulfilment centre or shipping service provider.
If you received damaged product in transit, you must return the product in 14 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.
If you received less quantity than ordered, you must contact us within 7 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.

PAYMENT

You can make payment for your purchase by credit or debit card. Credit Card and Debit Card Payments will be charged and debited at the time of placing the order. If the purchased items are not available for any reason, we will refund the amount within 7 days.
We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone. We use hosted payment gateway known as Stripe, this ensures we do not see, nor save or not retain your card information.

CANCELLATIONS OF ORDER

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.

RETURNS and SHIPPING POLICY

The product must be unopen, unused and in original packaging when you received the order or else return will not be accepted, you are responsible for bearing return shipping charges to complete the return process.
Once we get the returned product the full order amount will be refunded within seven working days, and refund does not include shipping charges.
See below shipping and returns policy
Complaint and other Returns
If you are unhappy with any of our services or product you can contact us by writing or by email on the following addresses.
E mail id: contact@valentisesciences.com 

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK.
We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at contact@valentisesciences.com  and returns at Valentis Life Sciences Limited, Fuller Logistics 135a Edinburgh Avenue, Slough, SL1 4SW.

SHIPPING

The worldwide delivery above 2 kg for worldwide delivery will incur extra delivery charges, which will have worked out according to weight above 2kg and our team can be contacted at contact@valentisesciences.wpcomstaging.com.

Below approx. timeline for shipment as follows:

MAINLAND UK
Signed For once despatched 3 – 5 business days

CHANNEL ISLANDS
Once despatched 3 – 7 business days

EUROPE & NORTH AMERICA
EUROPE
Signed/Tracked/Tracked Signed for: Once despatched 2 – 8 business days

NORTH AMERICA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 10 business days

MIDDLE EAST
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

ASIA & AUSTRALASIA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

MAINLAND CHINA
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

HONG KONG SAR
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

REST OF THE WORLD
Signed/Tracked/Tracked Signed for: Once despatched 5 – 15 business days

Valentis Life Sciences Limited CURRENTLY SHIPS TO:

Signed Only Services: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua/Barbuda, Armenia, Aruba, Ascension Island, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia Hertzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Ceuta, Chad, Chile, China (People’s Republic of), Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Colombia, Comoros Islands, Congo (Dem Rep of), Congo (Rep of), Costa Rica, Cuba, Curacao, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French South Antarctic Territory, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran (Islamic Republic of), Iraq, Ivory Coast (Cote D’lvoire), Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrsgyzstan, Laos (People’s Democratic Republic of), Lesotho, Liberia, Libya, Macao, Macedonia, Madagascar, Mahore (also known as Mayotte), Malawi, Maldives, Mali, Martinique, Mauritania, Mauritius, Melilla, Mexico, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru Island, Nepal, New Caledonia, Nicaragua, Niger Republic, Nigeria, Niue Island, North Korea (People’s Democratic Republic of), Oman, Pakistan, Palau (known as Belau), Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island,  Puerto Rico, Qatar, Reunion Island, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Siera Leone, Solomon Islands, South Africa (Republic of), South Sudan, Sri Lanka, St Eustatius, St Helena, St Kitts & Nevis, St Lucia, St Maarten, St Vincent & The Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Timor-Leste, Togo, Tokelau Islands, Tristan de Cunha, Tunisia, Turkish (Republic of Northern Cyprus), Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Wallis & Futuna Islands, Western Sahara, Western Samoa, Yemen (Republic of), Zambia, Zimbabwe.

Tracked Only Services: Aland Islands, Andorra, Australia, Austria, Belgium, Brazil, Canada, Canary Islands, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hongkong, Hungary, Iceland, India*, Ireland (Republic of), Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Turkey, USA, Vatican City State.
Tracked and Signed Services: Argentina, Barbados, Belarus, Belize, Bulgaria, Cambodia, Cayman Islands, Cook Islands, Ecuador, Georgia, Indonesia, Japan, Moldova, Romania, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates.

TAXES & DUTIES
Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Science cannot accept liability.

RETURNS & SHIPPING

Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK
We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email is at contact@valentisesciences.wpcomstaging.com.

Returns will be accepted at  Valentis Life Sciences Limited, Fuller Logistics 135a Edinburgh Avenue, Slough, SL1 4SW.

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