About Us

www.biocelluk.com and www.oilesenvitd3.com is the website and online cart of Valentis Life Sciences Limited http://www.valentislifesciences.com a company registered in England at the address 268 Bath Road, Slough SL1 4DX, United Kingdom (Head Office), Company Number: 10505028 and VAT Number: 264851189.
Contact us: contact@valentisesciences.wpcomstaging.com or post us at the above address.
Also, Valentis Life Sciences Limited is registered with the Information Commissioner’s Office under the registration reference ZA238831, which make us complaint with data protection.
(The biocelluk.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)
(The customer is referred as ‘You’)
If you have any queries, please fill in the contact from on the website and we will get back to you.


Who can shop

Trade
The trade customers can fill the New Account Opening Form, and our account manager will contact you with the order form which you can fill and place the order with us. Please note only once you have to fill the New account opening form and it will be valid for all the brands and products of Valentis Life Sciences Ltd http://www.valentislifesciences.com and our brands website www.biocelluk.com and www.oilesenvitd3.com

Consumers

We have provided the list of our stockist and you can buy our products from them.


Use of a Website

We have built this website to showcase and promote our range of products for trade and consumers.
We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose.
You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.


PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.
We serve the trade customers only to buy products from us directly. We reserve the right to change the product prices, information and remove listed products without giving any prior information. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.

If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Trade customers has to follow simple steps for placing their 1st order with us.

• Step A: You sign the digital account opening form.
• Step B: You place the order with our ordering form and in 2 to 3 days you receive the delivery.
• Step C: You can request the initial POS if your required we provide Posters and Shelf Stickers.
• Step D: Payment strictly 30 days credited of up to £500 as per the company discretion.
• Step E: Our trade account team is always available to support and to work with you.

Onwards the second order you can call us, or email and our excellent account management team will do the needful to place your orders.

You can purchase the products as per the order form we will provide subjected to the quantity available.
You can search the product from given categories on the website.

Conformation email will be sent to you, when you placed the order and goods are dispatched from our warehouse. We may not acknowledge your request if a product you have purchased is out of stock


Shipping policy

We free shipping to all over UK on the order value of £50 and international for the order value above £500 or else you can pay for shipping if you want to order below £500. International Trade customers need to pay the invoice and then the goods will be dispatched. We may not be held responsible for if damage, loss or delay in delivery of the product caused by the fulfilment centre or shipping service provider.
If you received damaged product in transit, you must return the product in 14 days from you received the product. If you fail to do so returns within stipulated time the claim will not be accepted by us.
If you received less quantity than ordered, you must contact us within 5 days from you received the product. If you fail to do so then returns to be agreed within stipulated time for the claim will not be accepted by us.


PAYMENT

You can make payment within 30 day of the invoice sent for trade customers in UK and for international trade customers need to pay before we dispatch the goods. You pay by credit or debit card via paypal paypal.me/ValentisLifeScience or do a BACS Transfer to Lloyds Bank, Sort Code 30-92-92 A/C Number: 35256060. If the purchased items are not available for any reason, we will refund the amount within 7 days.
We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone as we take payment via PAYPAL or BACS.


CANCELLATIONS OF ORDER

After placing an order, you have right to cancel until the product is not dispatched. Once the product dispatched and you must return the item bearing return shipping charges.


RETURNS

The product must be unopen, unused and in original packaging when you received the order or else return will not be accepted, you are responsible for bearing return shipping charges to complete the return process. Also you need to inform us before you do the returns by calling us on +44(0)1753336231 or email: contact@valentisesciences.wpcomstaging.com
Once we get the returned product the full order amount will be refunded within fourteen working days, and refund does not include shipping charges.
See below shipping and returns policy
Complaint and other Returns
If you are unhappy with any of our services or product you can contact us by writing or by email on the following addresses.
E mail id: contact@valentisesciences.wpcomstaging.com or send us a post at Valentis Life Sciences Limited, 268 Bath Road, SL1 4DX – Slough, UK.
Returns and Shipping Policy
Products MUST be returned in its original condition: unopened with all packaging/hygiene seals intact.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. We regret that we cannot reimburse postage costs, for items returned from UK and outside of the UK.


TAXES & DUTIES

Orders delivered to countries outside the EC fiscal area will not have VAT (UK Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Valentis Life Sciences cannot accept liability.


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